In the previous post I introduced you to Solution Focused scales and how they can be used in a one-to-one scenario. Now we'll extend this to a team context, but first, here are some tips…
Tips on using scales
A constructivistic approach is important also when using scales: whatever numbers the client chooses, it must be fine for you as coach. We are working in the client’s reality, so if you believe the client's 6 is actually a 2 do yourself and the client a favour and don't say it, both verbally and non verbally! You might - and should, actually - question the client’s assumptions to anchor what [s]he is saying to reality, ask about the feasibility of the various steps up the scale, check the ecology of what the client proposes, but avoid adding content, observations and comments on what the client says. The NLP Meta Model is your dear friend here, as well as more sophisticated rhetoric tools and your attention skills will be very much used in this part. This is actually the part of the whole solution focused approach that, IMO, requires the maximum training and experience to work effectively.
It follows from what I just wrote that scales are subjective and subject to change: the client might change his/her mind at any time and it typically happens between sessions, where the 8 of the first session becomes the 4 of the next one, because in the meantime the client has understood much better what is the goal and what [s]he could reach. And it's perfectly fine for me if that happens. I like to check what happened that made the client change his/her mind, but I'm perfectly fine with that!
With a team
Working with scales in a team is in principle the same as the one-to-one case, just asking each team member to rate a certain aspect on a scale from 1 to 10, then where they would like to be, … but with a few relevant differences:
- The ratings could vary a lot. I had situations of some team members rating a certain parameter as 3 and others as 8. This might trigger some analysis of why there is such a difference, but, in fact, this is irrelevant. Actually this is exactly the case where it is important, as a moderator, to give equal importance and value to all opinions. Sometimes a stronger moderation is required to avoid some team members to start arguing on the validity of the ratings. As a moderator, your role is to affirm and defend each rating as being a valuable opinion.
- You can still ask the same questions as in the one-to-one case, though asking about the +1 rating could require individual answers. It's still +1, just the process is done individually or in smaller groups.
- The level to reach on the scale with the problem solved can also be different among team members, and that's ok as well, it's just different opinions, all worth the same consideration.
Using scales requires some practice, especially when using them as part of a group process, but the results you could achieve are well worth the effort. Waiting for your feedback on this!